Email support@inkaroom.com — we reply within one working day. Or in the app: side menu → Help & support → Message support, which attaches your device details and screenshots so we can fix things faster.
Which iPhones scan? Scanning needs LiDAR: iPhone 12 Pro / Pro Max or later, any iPad Pro from 2020. Any iPhone can open, draw and export plans.
Where is my work stored? On your phone first, and backed up to your own account a few seconds after each save. Side menu → Backup shows the last backup and what is still waiting.
Refunds. Purchases are made through Apple, so refunds are handled by Apple: open reportaproblem.apple.com, sign in with the Apple ID you bought with, and choose the purchase. Apple decides and usually replies within 48 hours. If a plan was used up by a bug on our side, message support and we will credit the plans back directly.
Cancelling a subscription. iPhone Settings → your name → Subscriptions → Inkaroom → Cancel. You keep the plan until the end of the period you have paid for.
Deleting your account. In the app: side menu → Privacy → Delete my account. This removes your account and cloud backups permanently. Export your data first from the same screen if you want to keep it.
Lost a plan? Don't delete or reinstall the app. Message support first — most plans can be recovered from the backup.
Include the address of the job, what you tapped, and a screenshot if you have one. Crash logs are collected automatically if you have allowed that in Settings.